| rev:text
| - SERIOUSLY disappointed in O'Charley's. You don't expect to be "wow"ed by such a large chain, but they should certainly have their act together.
First off nobody in the restaurant, from the disorganised hostess stand to the waitstaff, seemed to be more than 16 years old. Do we need 3 hostesses for a Saturday night? Perhaps, but the seating area was mostly empty. I'm not sure what they were doing there.
Our waiter started off strong, but after taking our order, he seemed to disappear. We were out of bread and needing refills on drinks long before he showed up to check on us again.
When our food came out, we were warned that literally every single plate (including kids' meals) was "really hot", and it was true. Having worked in the industry a long time, I can tell you that plates that hot are indicative of one thing only- your food sat in the prep window under heat lamps for a LONG time before anyone bothered to run it to your table.
Sure enough, out of the 6 adults present, 2 ordered steaks (medium rare and medium)- both came out medium well-well done. 3 of us had ordered the asparagus as a side, which they actually charge EXTRA for, and it was so overdone it was completely inedible.
Here's a hint, if you try to cut asparagus and you can't even cut it because it is so mushy and stringy, it's NOT something you should serve paying customers. Much less charge them extra.
Out of the kids' meals, I have some of the least picky kids in the world, but my son hardly touched his mac and cheese. He pronounced it "really gross", but maybe he's been spoiled by restaurants that don't serve what looks like knockoff Velveeta.
I will say that after our waiter finally came around to check on us (drinks empty again)- he did send the manager over and the manager did choose to remove the upcharges for asparagus from our check. I consider that to be in the "should" category, however, so no extra points for that.
The waiter was nice enough to offer us free dessert, which the kids took him up on, so we took home a bag of their fresh "donuts". They enjoyed them as breakfast the next morning.
I would honestly usually give 1 star for how bad this experience was. Perhaps if they were busy, I'd understand, but considering how few other tables there were in the restaurant, I just can't wrap my mind around it. I'm bumping it up to 2 stars simply because I think they can do better. It's not our server's fault if the food was overcooked BEFORE it sat overlong in the window, and I'm willing to give him the benefit of the doubt; and the manager DID try to help us, although it was too little too late to save the meal.
I won't be going back here, but I'm sure they can do a better job in future.
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