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  • We got to Sunrun through Costco as they are Costco's solar installers. The salesman was well informed and did a good job of selling us on the company. From there it went south. They send out a tech to determine if our roofing and electric panel, etc could handle the install. This took 4-5 hours. He did not mention any issues. I was then called and the install was scheduled. After the installers had been here a few hours ( jumping around on the roof, well , that's how it sounded from inside) they decided they needed to wait for a supervisor to determine if the roof could handle the panels. While they were waiting for the determination they drilled 22 holes in the side of our hundred-year-old brick house to install the other equipment. They then decided that the solar install could not continue due to problems with the roof (that should have been mentioned from the initial visit, if there were any) and they left. The roof had been replaced 30 days prior, no issues were mentioned. Their tech had been here two weeks earlier, no issues were mentioned at that time either. We feel Sunrun damaged the roof. It took about a month for them to come back and fix the walls in the house. We still have not received our deposit back or had anyone say that we would. We did however receive a bill for the final cost of the install which was around $9000. Huge fail Sunrun.
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