I was very disappointed. You order a 13 dollar burger like you're in a subway. No servers. You take a number and grab a seat. I ordered the Aussie burger which comes with an egg on it. I asked for medium rare because I'm from the south, so well-done meat is pointless murder in my opinion. I asked how long it would take because we were catching a movie next door and my recent, poor experience at Trattoria Regiano left me hungry and dissatisfied. She said, "ten minutes or less is our thing". "Perfect", I replied. 16 minutes later starving. I look at the food window and I see my burger sitting there. Food runners were out back smoking or something. So I broke the rules, got up and grabbed it myself. The cooks looked at me and said, "oh sorry bro the runners should bring it to you". Obviously their gimmick is to serve their burgers ridiculously tall so you can't fit your mouth around it. It was absurd. Like 8 inches tall. I HATE eating burgers with a fork. The meat was well-done and the egg was hard rubber. I picked at it for a second but was irate. Left it sitting and peace'd out. The employees couldn't care a less, I'm sure. Holler back.