Not sure why this is a Johnny Rockets Express...they usually have one person working the grill and one person working the register during the lunch rush. One time I waited 25 minutes for a veggie burger and fries.
The quality is so-so...still a good lunch spot when you go after the lunch rush. I work right across the street at AMEX and they give me 10% off, which is nice.
The employees are usually super nice and get the order right for the most part.