As some one who tries to eat healthy I seldom eat out. Last week I had the flu and my husband, against his better judgment stopped there to get me a soup and sandwich. When he got home my flatbread was not in the bag, but was on the receipt, and had been paid for. My husband had a long day that was not yet over and was unable to return to get my food. I called and spoke to the manager (one I had spoken to on several occasions with unsatisfactory outcome and much rudeness). This started out okay with her apologizing for messing up the order and asking how she could correct the problem. I told her the only way my problem could be corrected was if my food could be delivered as I was sick. She replied that she was unable to leave as "the store is full of minors". I told her I didn't understand and she said all of her employees were minors and she could not leave them alone! She then offered to send me coupons to repay for the flat bread which I have received. There are other Paneras where I could use them. Done and done.