We made an appointment for 10:45 am for a tire rotation. They finally took our vehicle back at 11:18 am but did not start right away. We have always serviced all of our vehicles with this company but at a different location. We made appointments and they have always been honored. If we had a 10:45 am appointment we were serviced at 10:45 am. I understand they can run over but they took several vehicles of people that were there without an appointment before they took mine. So I recommend Discount Tire but I do not recommend this location.