I would give no stars, if I could. Kona Grill - you should be ashamed of yourself! There is no excuse for what happened to me. I made a reservation on Open Table for 4 this past Saturday night. In the reservation I clearly made a note stating that I had a small service dog that needed to sit next to me - I also noted we were celebrating a birthday! If they had a problem they should have contacted me ahead of time! When I arrived I was told we could only sit outside ( in 114 degrees!) with my service dog! When I explained we were allowed by law to sit inside, they then told me ok but he had to sit on the floor. He is small, so needs to be by my hands for my condition. I always carry a mat with me, so he is not sitting on furniture. I was told it wasn't possible. The GM gave me a gift certificate to come back, but I told him that if he couldn't accommodate my needs, I wouldn't be coming back.
I have been to the finest restaurants in Phoenix and this has never happened before. Not only was I upset and humiliated, my friends birthday dinner was ruined.