I have been to this business twice. I want it to succeed but it just does not register highly on my radar.
Location is not great. You would think being in the same store grouping as Vom Foss and Penzey's would drive traffic here. But it is around the corner and out of sight so it's easy to forget about. If you do make it there, the inside of the business is cute and comfortable. There are comfy chairs or tables so you can relax or do work.
The bread is good. They let you sample before buying which is great. Kinda pricey but anything outside of a grocery store will be, due to overhead and the pure freshness of the products.
Sandwiches are hit and miss. I've had the PB & J twice and they have been different both times. I did like my most recent one because the jelly didn't drip all over me and my hands. At a past visit my friend had tried the Chimichurri Roast Beef and she enjoyed it. I believe she managed to keep all the fillings inside the bread. I tried the breakfast biscuit sandwich today. Too doughy for me. I don't think I will get that again or I would see if they would put the egg on a firmer bread choice.
Great Harvest is a good alternative to Panera if you don't require a lot of choices. You just have to remember it's there.