The customer service is great. The tapicoa is pretty amazing. However for some reason it took them almost over 15 minutes to make my drink. There were only few people ahead of me. And some people who ordered after me got the drinks before me. Overall the drink is great, service is great too. But they need to work on their speed. It's way too slow compare to other bubble tea places I've been to. It's a new place so i will give them another chance. I will be coming back sooner or later.