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  • I was VERY disappointed in the service I received from this company. I purchased a Groupon, $69 for 3 rooms and a hallway. When they arrived, I asked that they clean only 2 rooms and no hallway, and treat one room where my cat peed on the carpet. After charging me an extra $70 for "pet service," the crew rushed through the work and did a very half-hearted job. Very little of the cat urine that I paid an extra $70 was actually gotten out of the carpet. Moreover, the quality of work overall was so poor that I ended up having to rent my own steam cleaner and re-do the same areas covered by Road Runner, by myself. For example (and to demonstrate how poor quality the work by this company was), there were two very noticeable stains left by the workers in one of the rooms they supposedly "cleaned," stains that took me only ONE PASS with the cleaner I rented to clean out of the carpet. Also, the carpets in my house were left SOAKING wet; even in the dry Las Vegas climate, they took 2.5 days to dry (even using a fan!). The carpets were so wet that I had and have serious concerns about possible mold. This company made me feel that they did not care about my business, and that all they wanted to do was get every additional cent that they could out of me. I most emphatically do NOT recommend using this company.
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