This is a fraudulent excuse for a business. I travel more than 50,000 miles a year for work and this is the worst rental experience ever. We had rented a car from July 23 to July 29 for a family trip to Canada.
We had booked and paid for a Chevy Impala or larger (class G). We have two car seats. When we got there, they claimed to only have a Hyndai (i.e. a class C). At 1:30 AM, we had no other option but take it. They claim to be open 24 hours, but when we returned it at 3:00 AM in the morning on the 29th there was no one but a guard. We left it on the lot and got home.
Well, first we get a message on the voicemail claiming the car was damaged! I called back and said what damage. We then got a letter a week letter claiming that it was not yet returned! When we called back, they marked it returned on August 6 and have been asking me for the additional week's payment. Our credit card company, Chase, accepted the evidence of us having returned to the US on the 29th with the airline receipt, and so we have not lost money. But just the aggravation and the dishonesty is terrible. JUST STAY AWAY FROM THEM.