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| - Been coming here for a few years now. This review is based on the sum of those experiences.
Collection: Bags - very good (many Chanels, also Miu Miu, Prada, Marc Jacobs, Louis Vuitton, Chloe, Balenciaga, etc.) Shoes - pretty good. Accessories - pretty good (incl. Hermes scarves). Clothes - meh. The condition of the pieces is quite good.
Store: Clean and bright. Well organized. 3 or 4 fitting rooms. Large sofa/bench to sit on while trying on shoes or waiting for shopping companions.
Prices: Reasonable for the quality.
Staff: The owners are generally pleasant to interact with. Otherwise, the majority of the staff often seem indifferent... i.e., more interested in discussing their social lives rather than helping customers (unless you're a friend/VIP). I was downright shocked, however, on my most recent visit during which I had the displeasure of witnessing some of the most rude and unprofessional behaviour. During this visit, one of the staff spent at least 10 minutes making snarky comments about the items a recent seller had brought in, another 10 minutes on a tirade about how unreasonable she felt a previous customer had been in trying to barter/negotiate the price of an item, and swore on at least 5 occasions. All of this was said loudly, on the sales floor, and with at least 4 other customers in the store. Honestly, swearing doesn't offend me and I understand how difficult it can be to work in retail, but this kind of behaviour doesn't really belong in the store during store hours.
Website: Clean and professional. Easy to navigate. Pictures are great. Regularly updated with new merchandise. Love having the option to shop online.
Overall, probably one of the best - if not the best - consignment stores in Toronto, in terms of selection and price... granted, there isn't much competition. Unfortunately, the shopping experience leaves much to be desired and, on occasion, it is downright unpleasant.
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