I've been coming here for years mainly as I work in the building. Yes it can be pricey for what you're getting but for the most part they do offer delicious food. I prefer to eat in, in which case you'll get much better service.
The Pepina Salad is amazing! I've had sausage scaccia, lasagna, penne with olive oil and veggies (yum) and seafood pasta, it's all great!!! Their grab and go salads (tuna pasta, etc..) are quite good too.
In terms of the service, it's clearly all family as all the servers and cashier girl have been there for years, which means it won't change, but it's a limited interaction and I think the food is worth it.