Wait time to order 15 minutes understandable. Our pizza was left in the window for over 15 minutes getting cold, finally got tired of waiting went to go get it ourselves. Purchased an all you can eat salad and was never given a clean plate (asked but was ignored, pretty sure SNHD would not approve) when we informed an employee of us getting our own pizza he looked at us shrugged his shoulders and walked away. Wait time to redeem tickets ridiculous to say the least! The restaurant itself was disgusting (please see photos). But my favorite part was the manager on break enjoying a hot meal while ours was not and his staff and restaurant were sinking (what a great leader!). I'll post a resolution if I ever get one, definitely NEVER returning!