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  • My friend and I dined here for winterlicious. The place looks "cozy" inside. They tried to fit a lot of tables and chairs into one small room. It's not a very private dining experience. You can hear everyone's conversations even if they are whispering. The WORST thing happened during dinner. My friend ordered soup for her appetizer and found a piece of glass in it. She told our server who quickly switched it to another option. They apologized, but nothing more was done. My friend talked to the server again to inquire how the piece of glass got into the soup. According to the server, the kitchen staff try their best to be clean and organized, but sometimes things like that happen unfortunately. I do not agree with this. I think this mistake was a result of POOR CLEANING and HANDLING PRACTICES. This was the worst thing that happened to me and my friend. She almost ingested the glass - which the restaurant staff continue to claim it was only plastic. To clarify, the piece of glass was big enough for my friend to notice, and it was crystallized ( NOT PLASTIC). Also, their reaction was not sincere and reassuring. The manager came over eventually and became very defensive. She said that has never happened in 15 years. And then became accusatory. She asked my friend very rudely "do you want $5 off your dinner? Is that what you were looking for?" AS IF we came to the restaurant hoping to find glass in my soup just to score a free meal. VERY VERY RUDE MANAGER and one of the WORST CUSTOMER SERVICE experience I have ever witnessed. Also please note that my friend works in restaurant business. She is well aware of what goes in the kitchen and what proper customer service looks like. Of course mishaps happen in the kitchen, but the best way to handle something like that, was to investigate what happened and make it up to client in the best way possible. And BE TRUTHFUL. We all expect and deserve to trust the food and beverages we eat and drink. I felt like the manager and the servers were trying to make excuses for their mistake instead of simply owning up to it. Please do not go to this restaurant. The staff are disrespectful and dishonest. We have reported them to the Toronto health department.
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