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| - Fantastic customer service experience to report!!
A few weeks ago I had purchased a Zero Water filtration system from Target. The system touted itself as superior to both Britta and all other water filters. At first it was great, and the water tated good. However, I noticed that the filter lasted much less time than the Britta before the water started tasting bad. So, I returned and bought a two pack of filters for $30.00. So now I had $75.00 invested in this product.
The next water filter began producing horrible tasting water after 1 week! I figured maybe it was defective, threw it out, and tried the other filter. Well, that one lasted only 4 days!
Without a receipt, and with only 1 of the 3 filters, I brought everything I did have back. I was expecting nothing, as I didn't have the receipt nor did I have the box the pitcher came with.
Lisa G was the customer service rep who helped me. I was expecting a battle and little results. What I got was friendly, caring, understanding, and outstanding service!! She was able to find both credit cards I had used for the two purchases and refunded my money happily....and she apologized too!! She is awesome and I so appreciated her help.
By the way, I had first contacted Zero Water customer service, and they were uninterested in helping me. They said Las Vegas has too many particles in the water (or whatever they are), and the filter wear out very quickly here. "Why do you sell your products in markets whose water won't allow them to work," I asked? No response. Plus she was unwilling to do a thing about it.
Not Lisa G at Target, though. She not only returned my money, she promised she would alert management that they are carrying a substandard water system, and try to help get the product removed from the shelves!
Thanks again, Lisa G. You are a huge assest to your company. Bravo!!
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