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| - I came to David's Bridal to find a dress for my wedding that was four weeks away. I knew I'd have to purchase off the rack, and was willing to do so. I made an appointment sand had an idea of what I wanted before I arrived.
The consultant I had was extremely friendly and helpful, despite the fact that it was a busy Saturday, and she had other brides she was helping. She helped me find dresses that went along with the style I wanted, would fit my body type, and remained in my budget. I picked out ones I liked, and when those didn't work, she went and found more for me. She was so accommodating, and I could tell she really wanted to help me find a dress.
I ended up finding a dress that I loved! It was in great condition, and just needed a few minor alterations.
Unfortunately, my alterations appointment the next week was disappointing and frustrating. I arrived early to my appointment, and was shown back to the alterations curtain. I went inside, only to find an alterations lady pinning another bride's dress. The lady didn't say anything to me after I told her I was there for a 4pm appointment, and instead motioned for me to stand behind the curtain. I waited a half hour without help, and unsure of what to do, before someone came out and told me they were ready.
The lady who was altering my dress complained most of the time about how she wanted to go home, and that she was too busy, which was disheartening for a bride buying her wedding dress. She was also frustrated with me, and rolled her eyes, when I told her I wanted to pick up my dress after 4pm on the pickup day.
When I went to pick up my dress on the pickup day, it wasn't ready. Only one of the alterations had been completed. It still had the pins in the hem. The lady there was very rude and didn't seem to care about the dress not being done. My wedding was 2 days away, and I didn't have a dress. The alterations manager told me that they didn't know how much to hem it, so they did nothing. There was three weeks in between my first alterations appointment and my pickup. I had not received a phone call, or been asked to come in and try on the dress again. I came in expecting a finished dress, and it was not even close to ready.
Thankfully, the manager came to the rescue and added all the finishing touches to my dress that night, and I was able to pick it up the next day.
Overall, I would not recommend David's Bridal. If you must, buy the dress here and get it altered somewhere where they value you as a customer.
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