| rev:text
| - I really really wanted this place to be great. I was looking for something that is a little on the healthy side. Unfortunately, after three trips, I've decided to throw in the towel. My comments are as follows:
THE GOOD:
-- I really liked the look. In fact, this is part of what drew me to the place. These people really "appear" to have their stuff together with a nice, clean, franchise-chain-store look to it. This is the reason I'm giving this review two stars, instead of one.
THE BAD:
--how "cheap" they are on ingredients... and I don't mean this in a way that is immediately apparent. They now limit you to putting two items on your meal in certain categories. It wasn't this way when they opened. For me, being able to choose all four items in a category was great because I like to sample. Alright, I can understand that four servings could cost the company a lot and they need to control costs. I get that. So, the first time I ran into the new policy of only "two" items, I compromised and said, "okay, well, give me the four items anyway, but only at half quantities for each." This was rejected. Now that, I don't get. This isn't costing the company anything extra. It's just plain cheap. My recommendation to M4 Burritos is to change this policy so that customers like me can get to sample all of the available toppings.
--the service... the third time I visited I asked for the chicken but it wasn't ready. The person at the counter asked if I was willing to wait. "Sure," I said. I waited and took one step back and waited by the rail. I didn't walk away from the counter or anything, I just took one step back. Now, get this... they completely forgot about me. I was with three of my friends and they were all served (they didn't order chicken) and they finished their meal while I was waiting. I just joined them after they finished and they all looked at me quizzically. I explained what had happened and... I haven't been there since.
--the management... needless to say, I've contacted management about all of the situations that occurred (I'm not taking time out here to describe all of them) and the owner / manager is not interested in customer suggestions at all. The way she responds on the phone, it's apparent that she believes that she's offering perfection and there's absolutely no room for customer suggestions. I'm sorry, but I've got no room for an operation that thinks like that.
Don't worry, if they're still in business, I'll pop back in in another three years and see if things have changed. In the meantime, they're losing out on $7 x 52 x 3 = $1092 of my dollars. Sure, I'm sure that, in the grand scheme of things it's not a lot to M4 Burritos, but it's the only power I have to show how irritated I am with a place.
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