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  • Overall each of my experiences at this particular Red Lobster have been okay. The restaurant itself is clean. The bathrooms are kept up. The service can be dicey. We went two times recently very close to each other. The first time the service was pretty bad. I kept asking for our free cheddar biscuits and our waiter kept telling us they were making more and he would bring some out as soon as he could, despite the fact that other tables around us were receiving them. I finally stopped a manager and asked for them and we received the biscuits right away. I don't know if it was the waiters ploy to get us to order more items we would pay for but it was not successful. What he did succeed in doing was lowering his tip. Foolish waiter, he did not know I waited tables for 10 years and always way over tip for even adequate service. At any rate the rest of the meal was fine. I almost always enjoy the food there. The second time we went we had excellent service. Our waitress was prompt with both the yummy biscuits and drink refills. I did, however have a complaint with the food. We ordered the potato battered shrimp and never have I eaten anything so salty in my entire life. My husband & I each took one bite and had to send them back, requesting something else instead. The waitress handled this beautifully, it was the manager, in this case, that didn't. The manager didn't even do a table visit. I also was in restaurant management for 15 years and I know the first thing you do when you have a customer complaint is GO VISIT THE TABLE! Instead we could see her rolling her eyes when the server brought this to her attention. She made the server come back to the table and collect the shrimps in question. The server did replace our shrimps with something else we did like and did so quickly. The rest of the meal was fine. So yeah, overall it was fine. A couple of problems each time but always resolved quickly except for the lack of concern on the part of the manager. A good place to go and get some yummy food.
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