rev:text
| - Go elsewhere! At these prices, I was shocked by the TERRIBLE and RUDE customer service. Most of my bridesmaids made separate appointments to find their dresses, and three of them told me independently of one another that they also had terrible experiences. (The space is so uncomfortably small and cramped, I can't imagine trying to go as a whole party!!)
At my appointment with my maid of honor, they were late getting to us and didn't even acknowledge us when we came through the door -- then tried to rush us through without try ons so they could catch up to their next appointment, acting as if it were our fault they were behind. They were unhelpful and disinterested throughout the entire appointment.
My other BMs reported being rushed through their scheduled appointments, too. And one was even told she couldn't order in store, that she would have to order online, to get her out the door faster -- which was not true as the rest of us had ordered in store.
The sales associates ranged from unhelpful/impatient to downright rude. You work in an industry where "the experience" is everything -- and this experience was far from pleasant, let alone special. They also did not communicate the right instructions I had indicated for my dresses -- one BM ordered a dress without straps when I had specified straps-only dresses. And they mixed up email communications to me regarding ordering progress.
Lastly, the associates recommended to several of my BMs that they pay for extra length on their dresses or they'd be too short. In all cases, the extra length was ridiculously long and deemed unneeded by the alterations specialists we went to, who couldn't believe all of the extra fabric we were told we needed. What a waste!
The only good thing I can say about this place is that the dresses came in on time. But there are other stores, online and brick-and-mortar, that carry these same brands -- so skip this stop.
|