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| - I walked in to the store wanting to have a custom bridal set made. I found them to be polite, in a forceful kind of way.
When I told them i had my own stones, i felt a very definite change in their demeanor. As if, "How dare I not buy my stones from them".
I was asked where i got my stones. I told them from the internet from a wholesaler, and I felt a very definite air of disapproval.
I then asked if they had a markup on the metal they used. I wanted 14K yellow gold, but I didn't want to pay a premium for it. I was willing to buy my own gold at market value from www.apmex.com and supply it to them if their gold prices were too high.
They dodged the question, big time, saying it was a trade secret. Trade Secret?? How exactly, does pricing your gold constitute a trade secret?!
When i pressed for a more definitive answer, they admitted to a markup but absolutely refused to say how much that markup is.
It then came to a point where i had to admit to the kind of stones i had. When I told them it was Moissenite stones, It was all over.
They refused to work with moissenite stones. When i asked why, they said they didn't want to accept any liability. What liability?! Moissenite is every bit as gorgeous and durable as diamonds for a tenth of the price. They couldn't damage the stone any easier than they could diamonds and they don't want to accept liability?
Refusing to answer on how much they mark up their gold, and refusing to work with stones not supplied by them, spells out a very shady company for me. I will never visit any of there stores, for anything, period.
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