Both of my visits have been absolutely terrible-Servers need major improvement.
The two times I visited, the wait time was just horrible but my most recent experience had to be the worst I've ever experienced in my whole life.
This past Sunday when I went, a girl that served us took forever and I believe her name is Joanna. It took thirty minutes for her to bring out our first round of drinks(which was one beer tower). Throughout the whole time of her serving she had an unwelcoming vibe and attitude. And after much frustration, we closed our tab out with her and caught her trying to do us dirty. When she handed back our change, our receipt was no longer there with the incorrect change. So then we ask her for an itemized receipt to double check everything and what do you know, there was more change added to it and she claimed that she did the math incorrectly(Way to try and tip yourself).
I get it, you're frustrated and you think people are going to cut you short on tip but that's never okay. My friends around me were so fired up that they rambled on about how they didn't want to leave a tip... but I couldn't do it. At the end of the night I pulled her aside and tipped her an extra $20 and told her why we were frustrated and I hope she learns from this experience. I almost regret it because even after me trying to be understanding of her actions, she still tried to blame everything on the kitchen and the bar...Regardless of whether or not this is your first serving job, it still isn't okay to treat people like crap and this is coming from a fellow first time server herself.
Lesson learned: will just go straight to the bar