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  • I will give this rating a 4 because thats where I am when I think of this restaurant. We have been eating here for years and we love the food. The problem is the leadership at this restaurant. We eat here almost weekly and 90% of the time we have an excellent meal and 30% of the time we have great service. I hate that it is so hit and miss. The food is quality and the recepes are excellent. We were there last night and the place was packed (not the usual). There was one waitress and Tom the cook. The waitress was getting drink orders and my son was thinking. The waitress said, "Hey I am the only one here so what are you going to have". We should have walked then. My wifes order, ham calzone with no ricotta cheese lightly cooked, was completly wrong. We received a sausage calzone with ricotta cheese over cooked. There was no way we could wait for another one. They took it off our bill. Tom came by to explain how he gave our order to someone else but he did not seem as pissed off as I would have been if I owned the place and now 2 customers had wrong orders. Why do we continue to go back? We still beleive that this can be a really great place if they got quality wait staff and proper coverage in the kitchen. They need one of those restaurant make over shows to come in. They start putting chairs up on tables an hour before they close while customers are still eating. They seem to be out of more and more items on the menu. The wait staff is all part time and do not have the passion or the experience to serve. The kitchen staff, Tom, is over worked and is a heart attack waiting to happen. Tom, stay in the kitchen. That is where your strength is. Hire a proper restaurant manager who knows how to serve the customer. You will be packed every night! I hope everyone gives this place a try or a retry because they get it right most of the time. I will continue to eat there and be more outspoken until they get it right all of the time.
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