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  • I still do think that Dr. Townsley is an excellent vet, but I have to admit I was very disappointed in the follow-up, or lack thereof, after the passing of my last two kitties. His office handled the first euthanasia, but he was out, so a colleague performed it. It didn't go well as the sedative didn't work, etc. It was a complete fiasco. I was also told when scheduling that I had to pay cash for the service. Having paid him thousands of dollars for services, I was surprised, especially since I still had one cat that was under his care. I expected Dr. Townsley would contact me personally upon his return to at least acknowledge the loss of his patient, but he did not. After a few days, I called him. He apologized stating cash payment should only be required of new clients. He also told me I may have overpaid and would have his office check into it. I never heard about it again even after leaving a message myself. I continued care for my second cat. She eventually required euthanasia over a holiday weekend, so I had an emergency service perform it. I did send an email to Dr. Townsley letting him know as he had been closely monitoring her. Neither he nor his office ever responded. Obviously, the most important thing is the quality of care your PET receives. However, common courtesy would dictate at least an "I'm sorry for your loss" reply. My two new boys are young, so I insist they put their big boy pants on and go to a clinic. However, if stress became an issue, I would perhaps use Aaron's Ark again.
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