I love this petsmart. They are clean and the staff is always friendly. I went here with my little brother to get a hamster. The lady that helped us was very nice and seemed to know general knowledge of hamsters. She should us all the different kinds of hamsters. We probably spent 30 minutes petting hamsters trying to pick the right ones. We went with two winter whites. Then she showed us what kind of cage to get for them. We now have two healthy, happy little hamsters. I would say this store in particular cares for their animals pretty well. I have been to a other petstores nearby and they did not have the selection of pocket pets that petsmart does.