dr. oyan was just fantastic with my high anxiety kitty - aptly named houdini for her self-preservational talents as an escape artist.
previous vets have been.... patient (at best) about how i have to fetch her out from underneath furniture and disengage each of her claws from my body in order to get her on their table, and how i sometimes fail to keep her there (escape artist - remember?). this one got down on the floor with us and fed her treats while she trembled under the chair. this cat suffers more terror than any i've ever seen at the prospect of being in new places - and even more terror at the thought of being touched by strangers. i was stunned to see her tentatively allowing dr. oyan to handle her. i've never seen anyone be so understanding and patient with my terrified baby.
another thing i appreciate - dr. oyan was really communicative with me... pointing out all the interesting things in her xrays and showing me how to check for swollen glands. her prices were reasonable, and she made recommendations but never tried to pressure me about anything.
frankly, i don't think anything will ever keep my psychokitty calm when she has to leave the comfort of her home and routine... but this was far and away her best veterinary experience ever.