I had stopped by earlier today to have a clasp replaced on my watch. The experience was awful. I literally needed a $0.50 part replaced that would take no more than three minutes. The person behind the counter was no help whatsoever. I was amazed. I have several family members in the jewelry business and it is generally understood that you assist a prospective customer in this type of situation.
After I said I would go elsewhere she told me that she could get me a Rolex part at a Rolex price.
Here is some advice, next time go the extra mile. I am in the market for an upscale watch. You lost a sale, but saved yourself $0.50!