I have used Allied for several years and have taking about 100 trips with them. They have been perfect up until today which unfortunately they dropped the ball.
I booked an airport sedan yesterday for a 5am pick-up the following morning (today). I received a call at 4:58 telling me that the driver got a flat tire and won't be able to make it. He said that a cab was called and that they should be at my place in 5-10 min.
First of all, the driver obviously got the flat beforehand, and since you can't change a tire in 10 min in a suit, shouldn't have I received the call from before and not at the time when the driver should have been at my place?
The sedan was for my wife so I decided to take her instead since the time was so tight. There is only one major route to our place which I drove for about 10 min. I never saw any driver on the side of the road with a flat tire. Also, when's the last time you heard someone of getting a flat tire. It rarely happens.
The driver obviously slept in, and one think I don't like is being lied to. Of course it sounds better saying that the driver got a flat tire over sleeping in. However, these guys need to come up with a better contingency plan for situations like this.