This used to be a family favorite - even after they raised the prices. However, for the past several months our orders are wrong, and still not corrected after returning item to the counter. The final straw for me was the waffle fries - when they're good, they're really good. We had asked for our fries to be "well done". When they were not, we were given another order of fries. This time not only were the fries not "well done", there were raw potatoes in the container.
There always seems to be enough staff, and everyone is very friendly, but I can get bad food almost anywhere, for a lot less money.