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| - Let me first say that I'm a fan of Red Robin. For a chain, the food is decent and service is usually stellar. However, this particular location on the particular day we visited did not live up to what I was expecting.
We arrived after the lunch rush and before the dinner rush, but we still had to wait. What was really odd about this is that there were numerous tables empty throughout the place, but everyone that came in was told there was going to be at least a ten minute wait. Ok, whatever, maybe there was an underlying reason for this, but when the line starts backing up to the point that people are walking right back out, that's not a good sign. When my party was finally called, they tried to fit five full grown adults into a single booth. I excused myself to use the facilities and when I came back I noticed my party had moved to a roomier circular table.
To say that things started to go downhill at this point is somewhat an understatement. Our server, I'm sorry I don't remember your name, was less than enthused to be working. He had the personality of wet paper bag. So monotone that it was almost impossible to hear him over the music, television or other patrons. Hardly made eye contact and had a very flat affect. Once our drink and appetizer orders were in, we didn't see him for a while. A while in here turns out that we don't see him again until the appetizers are ready. Our drinks followed shortly after. We placed our orders for our burgers and it's like the grade of the hill we were sliding down increased a whole hell of a lot.
Typically when you order a burger here they will ask "pink or no pink." I, along with several other people in my party, ordered our burgers with no pink. When the burgers arrived what we got was no pink, but it was more like charred black. Each bite of the burger you could taste how burnt it was. We had asked our server before he disappeared again for some mustard and extra napkins. How long did it take for him to return with those items, just under fifteen minutes. During those minutes, I watched him stand within plain sight of our table, not doing anything (honestly dude, if you hate the job that much, look elsewhere for employment).
Then when it came time to pay, it took forever. I opted not to get another drink, but should of, that's how long it took. The smoothest part of this whole operation was walking out the front door to leave.
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