I've been in the store two times and both times I've had great customer service. Today there were quite a few people waiting ahead of me, but they have que set up and you can see on the TV's where you are in line. Demetrius helped me today and was very courteous and solved my problem quick. In the past Stoan had helped me when I decided to switch from DirecT to Cox. As many reviewers have said, don't waist your time on the phone with Cox customer service as they aren't the best. Visit the Cox store and you'll get your problems resolved in fast and friendly way!