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| - When Lance owned Create it was super amazing. Ever since it was sold, it has gone down hill fast.
My wife and I used to go to Create every Wednesday night, but now, we have stopped going at all. Our orders come out wrong every time without fail and the staff has lost their energy and drive. One time, there was a young child (probably 10 or 12 years old) at the register when I walked up. The adult behind the counter looked at them and said, "you can do it." The child proceeded to take my order... for 10 minutes while she searched for the buttons on the screen and tried to understand my request for "roasted red pepper Italian vinaigrette" on the side. I ended up with red peppers on my burger and The Sauce on the side... not what I asked for. Meanwhile, the adult behind the counter did nothing to assist; this experience was the last straw for me.
Also, when Lance was there he always had three custards: vanilla, chocolate, and a flavor of the day. Create still acts like they have a flavor of the day, but in reality, it's a "combination" if the day using vanilla or chocolate custard. There is no additional "flavor" like orange, banana, or peanut butter. And, when I ask the staff what is in one of the combinations, they honestly have no idea and aren't willing to find out.
Create used to be an amazing place, but it is just not anymore.
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