I have purchased at this location a few times in the past. Those times, the items I needed were accessible on the floor. A couple of cables here. A capo there. A midi keyboard.
I went there on a Saturday afternoon - not that many customers. There were a few, but I've seen them really busy before and I was prepared for a wait if I needed help. It was pretty light customer wise so I figured I would be in and out really quick. Or so I thought. I went to the pro audio section to check out a dj controller. When I saw that they had what I wanted, I asked a clerk for some help. He said to give him a second. Fair enough. I waited. And waited. There was a customer being attended to at the pro audio counter so I waited for them to finish. Well, when they were done, the guy at the counter walked out. He did turn to me for a split second then turn around and made his way to the guitar section counter. So I waited some more. 20 minutes. All alone in the pro audio section. I walked up to the other counter and there were 3 guys on the counter just chatting it up. I told them I needed help and have been there quite a while. I asked for the store manager and got a "well, so and so is sort of a manager" response. I felt like I was being talked down to. Not a good thing to do as I was already frustrated. So I said forget it. As I was walking out, I remembered an email from the store manager Ashley, so I turned around and asked to speak to her. Only then did I have 5 people decide to help out. She's at the corporate office, someone said. I stayed long enough to check out the controller but decided that if a place is going to treat me badly, they aren't worth doing business with. I've had great experiences with Guitar Center in the past. I've had help even when those stores were packed. I don't think I'll visit this store again. Read the other reviews. I should have.