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  • HORRIBLE EXPERIENCE! I took my son for his 16th birthday. It was about 3:30 on a Saturday afternoon. First, we decided to eat because it was not busy in the restaurant. There were 6 of us. We waited over 30 minutes for our food. When it came out it was COLD! The steak salads were really good but one of the steaks was over cooked and both were cold. The others got the buffalo burger with tater tots...also cold. The guys didn't care, they are it cold. It's not cheap to eat here either so I was not happy. We mentioned to our server that the food had been sitting and was cold. I watched as she spoke to the manager about it and he was clearly angry, waiving his hands and shaking his head. He came over and asked what we wanted. We didn't "want" anything. We explained were just making him aware of the situation. He ended up comping the food 50% and giving each of us a $5 game card, which was nice. The women's bathrooms were HORRIBLE!!! I would compare them to a men's prison!!! 50% of the toilets were stopped up and it was clear people were still using them with urine and toilet paper up to the top of the seat. One literally had feces smeared on the seat down the front of the toilet. My niece and I almost vomited!! We had to go out into the mall to find a clean toilet. When we came back, I waived down a woman who appeared to be a manager. I asked if she was and she said she wasn't and that there were several. SEVERAL MANAGERS and the service, food and bathrooms were sub par. I asked if she was aware of the condition of the women's bathroom she said she wasn't. Well I explained to her the current situation. She said she would let the manager know. Very Disappointing and embarrassing for my sons bday guests. I asked for small plates to serve the cake I brought, well the plates came out hotter than our food!!!! I will NEVER patronize this location again!
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