Stayed four nights 5-30 through 6-2-18. Second night room door lock wouldn't open regardless of what they tried. After some confusion about what to do, they put us in another room to wait while they worked on it. After about four hours which included drilling out the lock which still didn't work, they had to break out the second story window to our room to gain access.
Sometime after 2:00 a.m. we able to get our belongings out of the room and move to another room.
So why the 5 stars? Manager Joseph Garavi and everyone from the front desk to housekeeping and maintenance did everything they could to resolve the issue and take care of us.
Things are going to happen. What makes the difference is how they are resolved.
Plus the restaurant is really good! Thanks again guys!