Five star experience thanks to Justin! There was a nail in my tire and I made an appointment to have it removed. I arrived a half an hour early for my appointment, and was helped immediately by Justin, despite the large crowd.
I had been dreading the wait and the threat of an aggressive upsell. That is the opposite of what I received! Justin was friendly, knowledgeable and helpful from the start -- he even suggested that he go out and look at the tire with his tools before making me wait for the entire team to give it a once over. So we went to my car and he worked very hard to remove the nail himself. He informed me there was no air leakage and therefore no reason to wait -- I was free to go. Woohoo!
Justin looked over my tires and gave me an honest assessment of when I would need new ones; but at no time did I feel pressured to make a purchase. The nail removal service was free, and I will always be thankful. Justin volunteered to go out into the parking lot at high noon on a hot day and pre-check my tire, just to ensure I would not need to wait. Great service! Thank you so much.