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| - Generally, pretty great. The coffee is reliable, the staff are usually unpretentious, and the space is really nice. Just a few cons though:
1) The customers: I find on weekdays, the downstairs is a bit too much of the "Really? Talking while I type away furiously at my Macbook? How dare you!" crowd. Upstairs tends to be a bit more of the "Let's cram ninety business deals into the next four minutes" crowd, but at least they don't get outraged if someone talks in their vicinity.
2) The washrooms: Yeah, I know that this is pretty petty, but its a mystical journey to get there. Up some stairs here, around a corner there, through to a different dimension, and you'll get there. Also, I always feel like the chance of walking in on old dudes getting it on in there is high outside of business hours, though it has not yet happened.
3) The dishwashing: To be fair, this is a one time complaint. I got some tea, and upon first sip I couldn't tell if what I was tasting was the tea or lipstick. After a while, I determined it was definitely lipstick. I feel like black mugs increase the chance of mistaking dirty dishes as clean is infinitely higher.
That said, I wouldn't think twice of returning, but I may be the person who asks for a to-go cup, and stays there to finish it.
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