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| - Alrighty... So I've been here a few times and I've always been pretty happy with my food. I've had different sandwiches, fish and chips, mussels, calamari, etc. All have been very good or great.
Today was an interesting experience. I managed to feel a full range of emotions: excitement, annoyance, frustration, surprise, acceptance, and a level of satisfaction.
I ordered the grilled halibut steak with salad. I was excited to try something different as I've never ordered this before. When I stuck my fork in the fish, I immediately thought it was overcooked. My husband thought it was inedible. It was hard, not flaky, it was over-grilled (too much charring on the skin). I was at first stunned, because I really didn't know what to do.
I told one of the cooks. He said it was the bone. The bone is hard. Gee, thanks, I think I know the difference between the flesh and the bone. This annoyed me quite a bit. He showed it to the man at the grill. He also said, no, it's not overcooked. That's how it's cooked. Now I'm getting frustrated. I've had halibut before and I've never had it so tough. The woman next to me decided to give me her two cents saying these guys know what they're doing and asked if I've eaten here before. I said yes, and this is the first time I actually didn't like my order and felt I had to say something. Then she started going on about how halibut isn't the best fish... and in my mind I'm thinking: Why is it so expensive if it's not a good fish? Why do they sell so much of it if it's not good? Whatever. She left. Bye!
So we're sitting along the counter right in front of the cooks, i'm slowly picking at the salad and my fish. I'm trying to mix the fish in with the dressing and tartar sauce to give it some moisture that it so desperately needed. Out of nowhere, the grilling man asks if I would like to try a piece of swordfish. I was surprised at this gesture and said, okay. He gave me a nice-sized piece and asked if I wanted to try it with some butter and I said, okay. Let me tell you, when I was first told that my halibut was grilled just fine, it was not in the friendliest tone. The fact that I was being offered anything at all was a huge shock. In my mind I was already forming the one star review. (By the way, the grilled swordfish compared to my halibut was like night and day. The fish was moist, seasoned, and flavourful. Sure it was drenched in butter, but the texture of the fish itself was proper.)
I spoke to the grilling man before we left just to say thank you for the gesture. I admitted that perhaps my choice of the halibut steak was not the best. I accept responsibility for that. I didn't know what that cut of fish was going to taste like. At the same time, I think initially, things could've been handled differently. Tell me the halibut steak is going to be a firmer texture instead of just saying it's cooked right. Yes, this place was slammed and the line-up was really long. The last thing they want is someone to complain and to throw off their orders and queue.
Although I didn't finish my order, I was content with the way things ended. I wasn't going to leave with a bitter feeling after all. I felt I did the right thing by saying something regardless, but it was the kind exchange that took place that gave me a sense of peace and satisfaction.
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