Southwest Oncology was much better before they were sold out to Ironwood Cancer Centers. The office was much more organized with patients infusion treatments being prepared & given in a timely manner. My cousin who has been going to Ironwood for 18 months now will wait 1-2 hours in infusion room once she is called back before her treatments actually begin. Many of the infusion nurses were friendly and very comforting before Southwest Oncology & Hematology was bought out. All the friendly nurses for the most part are gone do to the purchasing and according to the nurses that left to go elsewhere that I spoke with. They left do to their hourly pay being cut once Ironwood purchased Southwest Oncology. Best to look for a new oncology office that will assist you and provide true customer service instead of settling for very little especiallytjose of you that are sick and in treatment!!