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  • Made an appointment for Wednesday between 12-2. It's 4pm and no technician. I called ama and the young lady I spoke to was not only rude but practically yelled at me on the phone. Not only do they fall through on appointments, they will try and make you feel you are a liar and to top it off speak to you in such a manner. You are providing me a service. So Thursday, technician was supposed to come between the hours of 2-6. It's about 4:45 and I call again. I am told I am next on the list and that the scheduled appointment was 3-7. Funny because I wrote the time down. I grit my teeth and wait. It's about 7:15, no technician shows. Surprise, surprise. You would think if you're "next" on the list that someone would be showing up. No phone call to say running late or can't make it, just don't show. So another phone call is made again. Now I'm very upset. I'm told Friday between the hours 9-12. Technician comes finally. He was very nice. It sucks for him to work for such a poorly managed company. I'd like to say thank you for making me sit around for 3 days waiting and wasting my time while I could have been doing more productive things.
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