First off, let me say I really enjoy going to the Fran's on College Street.
So, it wasn't a huge leap in logic to assume that this Fran's would also be fun & delicious. Unfortunately - I was quite incorrect.
Our server was grumpy (she mumbled, scowled, & slammed down out various glasses & plates). We never received the waters we requested.
I'm lactose-intolerant. This is an important part of the story, because I only use my 'lactose points' for things I know will be totally worth it (ie: old-school milkshakes, cheesecake, etc.) I ordered up a chocolate milkshake with confidence. It arrived lacklustre entirely in the silver 'extras' cup with a straw. I shrug it aside & take a sip. Ick! Water-y chocolate milk. There was nothing shake-y about it. I refused to drink the rest of it, but didn't send it back as I was wary of our server's attitude.
This was the first time in my life I haven't tipped. Don't go here; put in the extra leg work to get to the other Fran's.