We came for a Saturday lunch, placed our order and waited. At the half hour mark, the server said it was coming. At the 45 minute mark, the host came to apologize and comp our order. At the 50 minute mark, the server said that they'd just put our lunch on the grill.
The food was tasty and I appreciate the fact that they didn't make us pay for our food. It was the right thing to do in the situation. But why would we come back if we have to wait almost an hour for them to even begin to make our order?