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  • I took my black Labrador here 6-8 months ago and the experience was so upsetting. I started to notice that my dog had a lump coming out of her throat. It continued to grow for 2-3 days until it was almost the size of a tennis ball. When I took her in for an appointment, the vet advised that we take a sample and send it into the lab. He told me that he thought she had a tumor and that it may be crucial to test it as soon as possible. He told me the results would be ready the next morning and that he would call me right away. When the following day arrived and I didn't hear from the office, I called in to inquire about the results. The representative told me that if I paid an extra $100, on top of the $200 that I had already paid for the lab fees, the results would be ready the next day. I paid the fee, of course, and waited. Day 3. I waited until 2:00 pm before calling the office. When I called, the front desk advised me that the results arrived that morning and that the vet would follow up with me. When I finally received a call, I was advised that the growth was NOT a tumor. It was, as I had suspected, a salivary gland infection that could be fixed with $75 worth of medication. 1. I was told the results would arrive the next morning. They did not and the office charged me an extra $100 in order to provide them to me 2 days later. 2. The growth was not a tumor but I commend the office for making me think that it was so that I would pay more than I should have. 3. I will never come here again. Such a scam. So disappointed.
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