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| - My experience started when I called for reservations for my wife's birthday. I called and I asked for reservations in the afternoon a few days before going. They took my name and number and said they'd have to check and call me back in an hour. I thought that was strange. After three hours, no call back. My wife meanwhile called and made reservations because that's what she wanted to do on her birthday. I called again and they said no problem. I asked about a window seat. Had to put $25 down to guarantee a window seat at our scheduled time of 6:30 PM. The fee gets refunded off your bill. It is to guarantee you come so I could understand I guess, views are limited.
We arrived and were promptly seated. The waiter was attentive and polite. I thought "hmmm, good, maybe the bad reviews were full of it after all" after reading reviews and checking here on Yelp and Google. We each received a soda beverage since we don't drink (I was driving, she doesn't drink). The soda was good, not watered down or funny tasting like some carbonated taps are. We both ordered Delmonico Steaks and salads as side orders. The salads came and were fine. Then our meals come pretty quickly. Great service! I thought. Then the bottom of the bucket fell out.
Her steak was done right, ordered medium well. Mine was ordered medium rare and was well. I can't eat a steak at a "steakhouse" that costs almost $40 as well done. I complained and they promptly re-fired me another. That one came out in a few minutes and was blue all through - rare. Sent back for a few minutes. Came back and although better was still more rare then medium rare but whatever, I'd rather it be more rare then cooked. The steak by now was pretty much ruined with vital juice gone and being a little tough. This was a $39 steak. unacceptable. I also ordered "red skinned roasted potatoes". I ended up with what I call "Idaho fried burnt potatoes" which were chopped up idaho potato that was fried or roasted to a crisp.
My main focus is on the steaks we ordered. Besides the atmosphere and decor not being very pleasant nor romantic - cafeteria style tables and chairs, crowded, not very pleasant - the steaks were plain bad. How dare they call themselves a "steakhouse". It is known and signed as Grandview Saloon and Coal Steakhouse. They couldn't cook a steak to save their life. The steak was half fat (I know Delmonicos have marbling but not this bad) and not charred. A "real" steakhouse normally puts a nice char on the outside. They did slap some kind of glaze sauce and garlic butter on it, which wasn't bad. Half the steak came home for the dog.
So in summary, we treated this place as a steakhouse in which it is billed as. This could be farther from the truth. My steak wasn't cooked right twice. The decor is something out of a cafeteria. The view was stunning. Maybe if we kept "cheap" and ordered a sandwich instead it would have been better. This was supposed to be a nice birthday dinner with a romantic view of the city and turned out to be a dud. It was a $125 view. I left there still hungry. Although I would try a sandwich or something else instead I would not go back. Too many other good choices. As for the steak dinner, I'd go to Texas Roadhouse or Lone Star for a much better experience. The steaks are actually tastier there. One last thing, our waiter didn't even to offer a comp for the lousy steak. My bad for not pushing it. I just wanted to get the hell out of there and not ruin my wife's birthday any further.
Two stars for the view , salads were edible and soda was good. The waiter was attentive and polite. Other than that, save your money. As another reviewer stated called it: "A tourist trap". Shame on us.
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