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  • Your insurance or nah, the Doctor won't see you now. Doctor referred me. Got call from CCNV. Booked appointment, weeks out for next appt. Got a call from Ann/CCNV stating there was something wrong w/my insurance. Ok, let me look into, if I can locate, I will call, if not I will bring in my card. Ok. Didn't locate any issue w/my health insurance. Couple of days before my appointment I got a v/m from Ann stating my appt was cancelled because of my insurance is not showing valid. I called back and asked why they would cancel my appt based on my insurance validity - wouldn't the human be more important than the insurance - I have insurance, I have money for appt - why would my appt be cancelled solely because there was a glitch in my insurance? Ann got rude saying that was the way it was. Spoke to Yolanda, she said it was the policy of the business department Lara. To get to Lara, I would have to call the same number that gets me to a voice message back to Ann. Ok, not being stupid, I called the Provider number - they answered the phone and passed me to Lara's voice mail. Lara called back - didn't get why I was upset. I explained that I was shocked that my being human making an appt was usurped by my insurance status. Lara's position was that CCCNV are doing me a favor in providing holistic service whereby if I don't have insurance, they holistically can't help me. I told her to ask herself if that was her father or friend or anyone who had active cancer if she'd appreciate their insurance validity being a barrier to service. I mentioned that, granted they are a for profit, they should maybe take a step way back and see if that is what their main service is, treating humans or insurance cards. She thanked me for my opinion.
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