I've taken my labradoodle here twice and liked her cut both times. I made the mistake of taking her to another groomer that was more convenient and when they were done, they hadn't thinned her face or ears, causing tangles soon after the grooming. The groomer at Urban Mutts thinned her ears and got rid of the tangles without altering her appearance very much. They also trimmed around her face, leaving long pretty eyelashes that I didn't even realize she had! Love them! I wish they had an area that the dogs could play while they wait to be groomed, but other than that, I definitely recommend their services!