Went there to buy a new phone outright for my daughter. The customer representative said I couldn't without paying an additional 50 dollars. The rep kept repeating they were a provider and not a vendor. I explained that I purchased other phones from my a local T-Mobile store in San Bernardino without this extra fee. His logic seemed very sketchy so I left never to return again. When I get back home I'll make some phone calls to t- mobile.