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  • Came in with a flat tire ---one of the 4 Pirelli Tires I had bought from them in Jan 2016. They said it would be 3 hours to fix. Not happy but I left the tire there and waited to be called at home. I get the call, I come over and they told me it would be one hour and a half before I the tire can be mounted. I don't get it. I had already been there so why am I waiting again? Waited and waited. Then a guy calls my name and says let's check you out at the cash register. Cash register? I thought if I bought the tires here that they are repaired for free. Instead, I was informed that they put on a brand new tire because they said the tire couldn't be fixed. Don't you think that when they called me to say "MY tire was ready" that they would say "We couldn't fix the tire so we will have to put on another tire, are you ok with that mam'?" No such conversation took place. By then, the guy who originally took care of us when we came in, Richard, stepped into the conversation. His first claim was that if he knew that we were here to get the tire mounted he would have taken us in right away. Whose fault is that? How can I assume that these guys don't talk to each other? Should I have said I will ONLY speak to Richard, can Richard come see me please? I told Richard that perhaps I didn't want to buy the tire from them if they had told me I needed a tire. How could they assume I would buy the tire from them? Richard ended up prorating the tire which means I didn't have to pay full price. AGAIN. My husband and I have been coming here for YEARS AND YEARS for all our tire needs because we were impressed with their service. Today, not so much. A waste of my day. Poor communication with the customer.
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