Would give it zero stars if possible but I don't that is possible. Scheduled an appointment for 2/7/2018 at 10 30 am. Although the weather was a little inclement I was still able to get there after struggling to shoveling my driveway for an hour to get there.upon arrival inside the mall at robinson their gate was still down and they were closed! Called the number looking for an explaination and it just rang and rang without even an answering service picking up! After about an hour and checking home to see if some one called to cancel and no one tried to contact me. Left a note inside their gated entrance and got a call back when I returned home at 12 15 pm! Their explaination was that the mall was closed until noon due to weather but no one informed me and there were people in mall including my self ! Really am tired of corporations thinking their time is more valuable than individuals! I will do my best to disuade my fellow employees of PAT to use this place!