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  • It pains me to write this review today because upon my initial appointment with Shea Animal Hospital I was so impressed. I took my Bluetick Hound into Shea Animal Hospital on a Thursday for what turned out to be a sabeceous cyst. The young lady who worked the front desk, Cia, was so sweet and respectful both over the phone in making the appointment and in person. During our appointment the vet tech and Dr. Smith were both wonderful as well. Surgery was going to be required to remove the cyst. We scheduled the minor surgery for Tuesday. Before we left the office I received an estimate regarding my financial responsibility for Tuesday's surgery. On the estimate the tech highlighted the three potential "optional" treatments for Tuesday's surgery. One highlighted item was an antibiotic. I was prepared to pay for this additional charge because of the turn around time from diagnosis to surgery. No biggie, $40.74 antibiotic that in my opinion made sense. The next highlighted item was Preop/Lab-Chem for $130.00. Basically this means preop blood work. This was highlighted as an "optional" treatment. One we would decline because our dog is in great health and the surgery was minor. Not complete sedation anyway (as it was described to me during the visit). The last highlighted item was to have the cyst biopsied. Another treatment we would decline because we have seen this type of cyst before and know it's minor. Our estimate ended up being around $250 for the minor surgery. If we decided to do the preop blood work and biopsy the cost would jump to around $606. So, surgery day arrives and after my husband drops off our dog I get a phone call from Valerian (apologies if the name is misspelled) regarding "why our estimate was so low." She proceeds to tell me that the preop blood work is not and optional treatment and they had already conducted it, without our consent, and we would have to pay the $130. What?!?! How is that even ethical? I explain all of the above to Valarian and she proceeds to tell me that she will speak with the office manager and see if she can have half of the $130 taken off. No!!! Why should we incur a cost, even half of the cost, that we were told was optional then done without our consent. At this point my husband went back to Shea Animal Hospital and picked up our dog. After the shady billing tactics displayed we did not feel confident with Shea Animal Hospital with the health and wellness of our dog. We usually love to support neighborhood businesses but Shea Animal Hospital has lost our business indefinitely.
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